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Welcome to Kovio! These terms and conditions outline the rules and regulations for the use of our website, products, and services. By accessing our store and using any of our services, you agree to be bound by these terms. If you disagree with any part of these terms, please do not use our website.
Kovio is an e-commerce store specializing in door locks, fittings, and accessories. We are registered and operate under the laws of the provisions of § 1751 par. 1 of Act No. 89/2012 Coll., Civil Code.
2.1. You can browse and purchase products on our website without requiring user registration.
2.2. When placing an order, you must provide accurate and complete information, including your shipping address, contact details, and payment information.
2.3. All information provided during the order process is considered correct. Kovio will not be held responsible for errors due to incorrect information provided by the buyer.
3.1. We offer a wide range of door locks, fittings, and related products.
3.2. All descriptions, images, and pricing of products are subject to change at any time without notice.
3.3. We reserve the right to discontinue any product at any time.
3.4. Prices for our products are subject to change without notice.
4.1. By placing an order, you agree to purchase a product in accordance with these terms.
4.2. Payments must be made at the time of purchase via the payment methods provided on our website.
4.3. Accepted payment methods include credit/debit cards, Shopify Payments, PayPal, and Google Pay.
4.4. You will receive an order confirmation via email once the payment is successfully processed.
5.1. We ship products to various regions within Europe, with delivery times varying depending on location.
5.2. Shipping rates are calculated at checkout and depend on your location.
5.3. We are not responsible for delays caused by shipping carriers, customs, or unforeseen events.
5.4. You are responsible for inspecting the goods upon delivery and notifying the carrier of any visible damage.
6.1. We accept returns within 30 days of delivery for products that are unused and in their original packaging.
6.2. To initiate a return, please contact our customer service at info@kovio.eu.
6.3. Refunds will be issued once the returned item is received and inspected. Shipping costs for returns are the customer’s responsibility unless the return is due to a product defect.
6.4. Items that are damaged, used, or not in their original packaging may not be eligible for a refund.
7.1. Kovio provides a warranty for certain products, as specified on the product page.
7.2. The warranty covers manufacturing defects but does not cover damage caused by misuse, improper installation, or wear and tear.
8.1. Kovio will not be held responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
8.2. Our liability is limited to the cost of the product purchased.
9.1. Kovio is committed to protecting your personal information. Please refer to our Privacy Policy for details on how we handle your data.
10.1. These terms and conditions are governed by and construed in accordance with the laws of the provisions of § 1751 par. 1 of Act No. 89/2012 Coll., Civil Code.
10.2. Any disputes arising out of the use of our website or services will be subject to the exclusive jurisdiction of the courts governed by this legislation.
11.1. Kovio reserves the right to modify these terms and conditions at any time.
11.2. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.
For any questions or concerns, please contact us at info@kovio.eu. Thank you for shopping with Kovio!
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