Information on the processing of personal data

  1. Information on the Processing of Personal Data

    Kovio Store, with its registered office at Kovio.eu, Raj kovani Pvt Ltd,Stramberska 2871,Ostrava 703 00,Czech Republic (hereinafter referred to as the "Administrator"), processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, "GDPR"). The Administrator is committed to protecting your privacy and ensuring the secure processing of your personal data.

    1. Scope of Personal Data Processed

    For Individuals:

    • Name, surname, title.
    • Email address.
    • Telephone number.
    • Address.

    For Companies:

    • Name, surname, title.
    • Company name.
    • Email address.
    • Telephone number.
    • Registered address.

    2. Purpose and Basis for Processing

    Kovio processes the personal data outlined above for the following purposes, based on your explicit consent or other applicable legal bases:

    • Improving Customer Services: To provide better support and improve our offerings.
    • Marketing: To inform you about promotions, new products, and services.
    • Operation of the Online Store: To fulfill orders, communicate with customers, and ensure smooth operation.

    Data Retention Period:

    The data will be processed for a period of three years from the date of the last completed transaction unless consent is withdrawn earlier.

    3. Cookies and Analytics

    Kovio uses cookies on its website to enhance user experience, gather statistical data, and improve marketing activities. The following cookies may be used:

    Type Name Purpose Expiration
    Third-party cookie Google Analytics Obtaining statistical information Per browser settings or removal.
    Third-party cookie Yandex.Metrica Obtaining statistical information Per browser settings or removal.
    Third-party cookie Facebook Pixel Retargeting and Facebook advertising 180 days
    Third-party cookie Sklik Retargeting within Seznam advertising network 180 days
    Third-party cookie Google Ads Retargeting within Google advertising network 180 days

    You can manage or block cookies through your browser settings at any time.

    4. Your Rights

    As per GDPR, you have the following rights regarding your personal data:

    1. Withdraw Consent: You can withdraw your consent at any time by emailing info@kovio.eu or writing to Kovio.eu, Raj kovani Pvt Ltd,Stramberska 2871,Ostrava 703 00,Czech Republic.
    2. Access Information: Request information about the personal data we process.
    3. Request Correction: Update or correct inaccurate data.
    4. Restrict Processing: Request a restriction of processing under specific conditions.
    5. Data Deletion: Request the deletion of personal data, subject to legal requirements.
    6. Data Portability: Request a copy of your personal data in a portable format.
    7. File a Complaint: If you believe your data is being processed unlawfully, you can file a complaint with the Office for Personal Data Protection or your local data protection authority.

    5. Processors

    Kovio may use trusted third-party processors to assist in the processing of personal data. These processors include, but are not limited to:

    • Google Analytics.
    • Yandex.Metrica.
    • Sklik analytics software.
    • WEDOS (web hosting provider).
    • MailChimp (email communication software).
    • Webmex (e-commerce platform provider).
    • Other service providers who have entered into a data processing agreement with Kovio.

    6. Security of Personal Data

    The Administrator implements appropriate technical and organizational measures to ensure the security of your personal data and protect it from unauthorized access, loss, or misuse.

    7. Contact Information

    For inquiries, withdrawal of consent, or exercising your rights, please contact:
    Kovio Store
    Kovio.eu, Raj kovani Pvt Ltd,Stramberska 2871,Ostrava 703 00,Czech Republic
    Email: info@kovio.eu
    Phone: +420 776 361 960